Customer Service
Pre-sales
1. What is my “school code”? How do I obtain my code? A “school code” is used to identify different schools on the platform. The school will inform parents of their specific "school code" before the ordering process.
2.How do I register an account and log in?1)You can use your mobile phone number or email address to register an account. If you encounter any problems during this process please contact the Uniform Shop or Customer Service Directly.
2)You can use register via Shoolbox using single sign-on login.If there are any problems, please contact Uniform Shop or Customer Service directly.
3. What if I forgot my password?
Navigate to the Login Page and click on 'Reset Password' and you will be guided through the process.
During the order process
1. "These are the compulsory items which students are required to wear at school."
2. "Parents and students are allowed to customize and personalize their wardrobes accordingly with these pre-approved products that align with the school's branding and culture."
Visa\MasterCard\JCB , Rabbit LINE Pay , K PLUS , TrueMoney , ShopeePay , Bangkok Bank , Bank of Ayudhya , Krung Thai Bank, Siam Commercial Bank , Government Savings Bank , PromptPay(Note that the refund is not available for wallet payments or cross-border card transactions.)
After-sales
1. Return and Refunds
To Refund, click on the 'Exchange/Refund' button. Select the reason for Return and click 'Submit'. Processing may take up to approximately one business day. Once your process has been authorized, you will receive a message stating 'Return Authorized'. Please return your item(s) through the express courier of your choice and provide the tracking number. Refunds can take up to 3-5 business days to process after the product is received on our end. Please refer to the video below for a step by step guide.
2.Exchange for a different size
Click on the 'Exchange' button and fill in quantity. Select the new size you want to exchange your item for along with the reason for exchange. Please allow approximately one business day for us to process your request. Once you receive a message stating that your request has been authorized, please return your item(s) through the express courier of your choice and provide the tracking number. Refunds can take up to 3-5 business days to process after the product is received on our end. Please refer to the video below for a step by step guide.
Weekdays: Monday-Thursday: 9:00~18:00
Friday: 9:00~17:00
Lunch Break: 12:00~13:00
Saturdays, Sundays, and Holidays: Closed
To install this Web App in your iPhone/iPad press 
and then Add to Home Screen.
